These Terms of Service ("Terms") govern your use of the DermaScan mobile app and any related services (together, the "Service"), operated by [Company Legal Name] ("we", "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Nature of the Service
DermaScan is a wellness guidance tool that provides personalized hair care product recommendations based on information and, optionally, photos you provide. DermaScan is not a medical device, and the recommendations it provides are not medical advice, diagnosis, or treatment. Always consult a qualified dermatologist or physician for any medical concern related to your hair or scalp.
2. Eligibility
You must be at least 18 years old to create an account and use the Service. By using the Service, you represent that you meet this requirement. The Service is not directed at, and should not be used by, anyone under 18.
3. Account Registration & Security
You may create an account using your phone number (via OTP), email and password, or Google Sign-In. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately of any unauthorized use of your account.
4. Orders, Pricing & Payments
Prices for products and kits are displayed in the app at the time of order and are subject to change without notice for future orders. Depending on what we've enabled, you may pay via Cash on Delivery, an online payment gateway (currently Cashfree), or bank transfer. We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or product unavailability, in which case any payment already made will be refunded.
5. Shipping & Delivery
Estimated delivery timelines shown in the app are estimates only and not guaranteed. Risk of loss and title for products pass to you upon delivery to the shipping address you provided. Please ensure your address and contact details are accurate — we are not responsible for delivery failures caused by incorrect information you supplied.
6. Returns, Refunds & Cancellations
You may request a cancellation before an order has shipped by contacting support. Once shipped, returns and refunds for products are subject to the return window and condition requirements communicated to you at the time of your order or on our support channels. Refunds, where applicable, are issued to the original payment method and may take a number of business days to reflect, depending on your bank or payment provider. [Placeholder — confirm the exact return window/policy with the business before launch and update this section accordingly.]
7. Intellectual Property
The Service, including its content, design, logos, and the DermaScan name, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.
8. Prohibited Conduct
You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorized access to the Service or other users' accounts; upload content that is illegal, abusive, or infringes on another person's rights; or interfere with the Service's normal operation (including attempting to reverse-engineer or scrape it).
9. Disclaimers & Limitation of Liability
The Service and any recommendations it provides are offered "as is", without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service or reliance on any recommendation it provides. Nothing in these Terms limits liability that cannot be excluded under applicable law.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of [City, State]. [Placeholder — confirm the governing law/jurisdiction with the business before launch, especially if selling outside India.]
11. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you in the app or by other reasonable means before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
12. Contact Us
For questions about these Terms, please contact us at [support-email@dermascan.example] or write to us at [Company Legal Name, Registered Address]. [This section is a placeholder — please replace with DermaScan's actual registered business details before launch.]